Frequently Asked Questions
HD FREE

$0

 

 
HD 360 Lite

$2.74 /mo

for annual subscriptions

$2.99 if paid monthly
HD 360 Gold

$6.41/mo

for annual subscriptions

$6.99 if paid monthly
HD 360 Pro

$13.74/mo

for annual subscriptions

$14.99 if paid monthly
100
400
1200
3000
Flight Archiving Flight Archiving
Flights in excess of your plan limit will be archived for a specified period of time beginning with the oldest flight in the system. Within the time limit specified by your plan, the flight archive may be restored to your account by upgrading. An Archive Recovery Fee will apply, but will be waived for those who upgrade to an annual plan.

There is no limit to the number of flights which can be archived, but flights outside of the archive period are not recoverable.

Please see Frequently Asked Questions for more details
6 months
12 months
12 months
24 months
Resolution of 10 records per second
Essential for Health Diagnosis
Battery Efficiency
Battery Minor/Major Deviations
Battery Info (serial number & temperatures)
Sensors and Controls Health
Photo Storage Photo Storage
DJI GO log files may contain up to 4 low-res photos per flight, and these will get automatically extracted and displayed if available. Other apps (currently only Litchi) allow uploading up to 10 low-res photos per flight.
Take-off Address detection
Above Sea Level altitude
CSV and KML downloads
Flight Sharing Options
Total Number of Pilots Total Number of Pilots
The total number of pilots who may share this account and plan limits. This is helpful for organizations with more than one pilot.

Pilots can be assigned to each flight for tracking and reporting purposes, and each pilot may use their own auto-upload token. This will simplify the automatic upload from the supported apps.
1
2
4
10
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Wind Calculation Reports
 
Drone Management Drone Management
The "DRONES" section is available directly under "MY LOGS", where you can manage each drone, view usage and flight history.
Number of Drones
Refers to the number of drones available under Drone Management.
 
 
Number of Drones Drone Management
The "DRONES" section is available directly under "MY LOGS", where you can manage each drone, view usage and flight history.
Number of Drones
Refers to the number of drones available under Drone Management.
 
 
8
16
Battery Management Battery Management
The "BATTERIES" section is available directly under "MY LOGS", where you can manage each battery, view usage, flight history and various trends.
Number of Batteries
Refers to the number of batteries available under Battery Management.

 
 
Number of Batteries Battery Management
The "BATTERIES" section is available directly under "MY LOGS", where you can manage each battery, view usage, flight history and various trends.
Number of Batteries
Refers to the number of batteries available under Battery Management.

 
 
16
48
Batteries Trends Batteries Trends
Battery trends are available under the Battery Management section.
 
 
Maintenance Maintenance
Coming soon: recommend, manage and keep track of battery and drone maintenance.
 
 
Download Original Log Data Download Original Log Data
The ability to download the original file that was uploaded (TXT, CSV, ZIP, etc).
 
 
Alerts Alerts
Coming soon: email alerts in the event that a significant issue was identified.
 
 
Coming soon
Coming soon
Reports Reports
Create reports for a specific time period, per aircraft, etc. These reports are intended to assist with FAA reporting requirements (or equivalent).
(for FAA or equivalent)
 
 
 
Restore Archived Flights Restore Archived Flights
You may elect to restore your archived flights to your active flights in order to get specific flight details. In order to 'restore' your archived flights, users will need to upgrade to higher plan. There is an archive restoration fee of $15. The archive restoration fee is waived if you upgrade to an annual plan.

Please note, the number of flights restored will be limited to the plan flight quota which you upgrade to, i.e. if you have 500 archived flights and upgrade to the HD 360 Lite plan, only your most recent 400 flights will be restored. The other 100 flights will remain in the archive for the remainder of the new archive period (12 months) from the date which the flight was originally archived.
 
 
$15
waved for annual plans
$15
waved for annual plans
$15
waved for annual plans
Online Documents Storage Online Documents Storage
Coming soon: upload and manage operation-related documents such as certificates, registrations, etc.
 
 
 
Coming soon
 


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Frequently Asked Questions

FAQ categories:
 

Active Flights

What happens to my flight data when I reach the plan maximum?

As long as the plan is active the system will keep flights indefinitely, up to your plan maximum. When the plan maximum is reached, your older flights will be archived automatically for the period specified by your plan. During the Archive Period, you can upgrade your plan which will restore these flights from the archive. Flight data will not be available after the end of the archive period.

 
Can I delete active flights to access archived flights that are outside my plan's quota?

Yes, as long as the flight is still in the archive, you can delete newer flights until the flight you are trying to access becomes available.

What happens if I exceed the number of allowed drones or batteries for my plan?

If you exceed the number of allowed drones or batteries, only the most recent ones will be displayed. Older ones will not be removed, but will be unavailable.

 
Do default batteries or default drones count against my quota?

No, default batteries and default drones that are created automatically for you due to lack of serial number in the flight logs do not count against the plan quota.

If I start with the Lite plan, and then upgrade to HD 360 Gold or Pro, can I download my older original log files?

Yes, as long as you upgrade before your flights are removed from the archive, the original log files will be available.

 
 

 

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Archived Flights

When does the Archive Period begin?

The Archive Period begins at the time the flight enters the archive. So, for example, if a flight for an HD Free account was archived on November 1, 2016, that flight would be kept in the archive until May 1, 2017. After May 1, 2017, the flight cannot be restored to the active flights from the archive. Before May 1, 2017, the user will have the opportunity to upgrade their account and restore their Archived Flights into the Active Flights.

 
At the end of the Archive Period, will I be able to get my photos back if I re-upload my logs?

If the logs are from the DJI Go app, then yes. Using the DJI GO app, photos are stored inside the log files (typically up to 4 photos). If you are using a flight app other than DJI GO, then no. Photos are not part of the original log file for other flight apps.

Can I restore a specific flight? Or do I have to upgrade the entire archive?

Currently, we can only restore flights in bulk, but we are working on the ability to selectively restore specific flights.

 
Can I purchase additional time for flight archiving instead of upgrading my plan?

No. Not currently, but we are exploring additional storage and archival offerings.

Does the archive period start when I upgrade my account? Or when the flight was initially uploaded to my account?

The archive period is specific to each flight. It begins once the flight moves from your active account to the archive. Flights will be moved automatically from your active flights to the archive once you reach your plan flight quota.

 
If the number of archived flights is still greater than the selected upgrade plan quota, will I still restore all of my archived flights?

No. For example, if you are a HD Free user with 500 flights archived and you elect to upgrade to HD 360 Lite (allows up to 400 active flights), only the most recent 400 flights from the archive will be restored to your active account. The additional 100 accounts would remain in the archive for the remainder of the new archive period (for HD Lite, the archive period is 12 months). In order to restore the entire archive of 500 flights, you would need to upgrade to HD 360 Gold (allows up to 1,200 flights).

What happens to my shared flight if the flight gets archived?

Shared flights will no longer be accessible once the flight has been archived. If you upgrade your plan and restore the archive within the archive period, the shared flight will be active and available through the link originally provided.

What information can I see in my active flights vs. archived flights?

Once a flight is moved to the archive from your active account, you will no longer be able to see individual details of the archived flights. Data from the archived flights is still used in the calculation of aggregate statistics. In order to access details of archived flights, you will need to upgrade to a higher plan and restore the archived flights.

Please see the table below for specific details:

Active Flights Archived Flights After Archived Period Deleted by User
Show in flight list
Included in Overview
Included in 'HD Charge' battery calculations
Included in Battery Trends (HD 360 Gold and above)
Included in Maintenance history (HD 360 Gold and above)
Included in Reports (HD 360 Pro) Partial data Partial data
Ability to recover detailed flight data
Detailed Health Analysis
Resolution of 10 records per second
Battery Efficiency
Battery Minor/Major Deviations
Volts and Amps Reports
Battery Info (serial number & temperatures)
Sensors and Controls Health
Access to Photo Storage
CSV and KML downloads
Flight Sharing Options
Wind Calculation Reports
Can I share my flights
Ability to download original Flight log file (HD 360 Gold and above)
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Billing

Can I upgrade or cancel my plan at any time?

Yes, you can upgrade or cancel your plan at any time via the Billing tab under your account settings. Upgrading a plan will calculate pro-rated charges between the new plan and the old plan, so you only pay for the time you use each plan. When you cancel a plan, your card will not be charged again, and you may continue to use your plan until the end of your paid period.

 
Can I pay with Paypal?

Full Paypal support will come in the future. In the meantime, if you are interested in paying for a yearly plan via Paypal, please email billing@airdata.com with the plan you want to subscribe to and your Airdata UAV email. We will then send you a manual, one time payment request via Paypal. You can then complete the payment via Paypal, and shortly after we will update our system with your payment and subscription.

Do you offer plans with more flights?

Yes. Once you click 'Sign Up' under the 'HD 360 Pro' plan, you can select larger plans.

 
How can I cancel my plan or remove my card?

You can cancel your plan or remove your card by going to My Account -> Billing page. If you remove your card, your subscription will not be able to renew. If you cancel your plan, your card will not be charged again, and your account will remain subscribed until the end of the billing period.

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General

I have 2 drones, which plan do I need?

It depends. If you just want to view the flight reports under "FLIGHTS" (immediately under "MY LOGS"), then the Lite plan would work, as there are no drone limits in these flight reports. However, if you also want to have access to the "BATTERIES" and "DRONES" sections (immediately under "MY LOGS"), which include battery trends, usage analysis and flight history - then you would need the Gold or Pro plan.

 
How do I add new batteries or drones?

There is no need to add new batteries or drones. New Drones or additional batteries should be automatically detected and created when you upload or sync the initial flight.

Why do I keep seeing new batteries and drones pop up in my account?

Third party flight apps that use the DJI GO SDK sometimes report different serial numbers for the same equipment, e.g. batteries and aircraft. These 'encoded' serial numbers, are sometimes different than the serial number printed on the device. In order to avoid duplicate data for the same equipment, please use the Merge function (go to the Merge Tab under the Batteries or Drones section for more detail). Once merged all future flights should be linked automatically to the correct battery(s).

 
Why is my flight assigned to a "Generic" or "Default" battery or drone?

If your flight is not registering a specific drone or battery, it is likely due to the absence of a drone or battery serial number captured in the flight log. In the event your flight is registering a generic or default drone or battery, you can manually change the associated drone or battery for a specific flight. Click on the flight, then under General -> Details, click Change to the right of the Associated Drone or Associated Battery.

Can I still access my data if I cancel paid subscription?

If you elect to cancel your subscription, your account will remain active through the end of the current billing cycle (monthly or yearly). At that point, your account will be moved to our HD Free plan. Your 100 most recent flights will remain active in your account. Any flights in excess of the 100 flights will be archived. The archive period for HD Free users is 6 months. Also, you will only have access to functionality provided in the HD Free plan.

 
Do you offer a trial period?

Yes! If you're unsatisfied for any reason, you can cancel your account within the first seven days and request a full refund, no questions asked.

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